Understanding Questions that Arise When Working with Business Documents

While digital assistants are increasingly used to help with various productivity tasks, less attention has been paid employing them in the domain of business documents. To build an agent that can handle users' information needs this domain, we must first understand types assistance users desire when working on their In work, present results from two user studies characterize and queries authors, reviewers, readers study, experience sampling collect questions in-situ as they were documents, second, built a human-in-the-loop document Q&A system which rendered variety questions. Our have implications for design complement AI human intelligence including whether particular skillsets or roles within needed respondents, well challenges around such systems.